Access
Check for quarantined emails
Overview Your Parish Online Email service comes with the latest in spam and phishing reduction technology. This includes a system that quarantines incoming emails if they are suspicious for some reason. Reasons may include; The senders mail server ...
Does a Parish Online licence cover sharing the maps externally?
In Short Yes, the Parish Online Mapping licence allows you to export maps from Parish Online and distribute/replicate/print them. However, it's not just the Parish Online software licence to take into consideration. Our software contains maps that ...
Managing Multiple Parish Online accounts
Overview If you are an external contractor, or a clerk that manages multiple parishes, we have a feature that allows you to manage just one set of login details, yet access all accounts you need to. To set this up, please contact support who will be ...
Adjusting the strength / visibility of a Map Layer
Overview Map Layers, whether they are background maps (like Ordnance Survey mapping and aerial photography), or overlays (like your own drawn layers) have both a set style and a default opacity. The set style controls how the features in the layer ...
Finding the UPRN of an address
Overview UPRN stands for Unique Property Reference Number. It's a unique code assigned to every addressable property in Great Britain. It's commonly used to identify properties without having to list the whole address. UPRNs are used by Local ...
Password Reset doesn't work
Forgot Password Page Issues When trying to reset your password you might get the following error: This can be for a number of reasons. This article is here to help. Email isn't registered on our system This might happen if: You genuinely don't have ...
My layer won't load, it's stuck with a spinning circle, what can I do?
Overview You clicked a layer title to switch it on, you're expecting a tick to appear, but instead you get a spinning circle. This article explains what you can do. Resolution For Base Maps For the collections of base maps shown in your Layer Control ...
Going back in time with the date picker
Overview The Date Picker in XMAP looks like this: You can click the left and right arrows to go back month-by-month. But what if you want to select a date from decades ago, that's a lot of clicking! And you can't type the date in manually (because ...
Website appears to be down
Overview This can happen when the cookie stored on your computer for our website expires. You end up with what appears to be a dead link or a website that's 'down'. Resolution To solve this issue, clear the cookies for your web browser. This can be ...
Adjusting your Local Council name for billing
Applicable to Parish Online only Overview When you sign up to Parish Online your account name will simply have the name "Oakley" for example. This carries through to your billing information and your invoices. Appending additional text to the end of ...
What3Words (w3w) Integration
Overview Our software does not have support for What3Words. We will not be supporting it in the near future until we can find valid reasons to use a 3rd party coordinate translation service designed for spoken word coordinate communication within ...
Mapping Subscriptions
Applies to Products Parish Online Overview Parish Online gives you access to a range of mapping datasets that aren't available to the general public. In order to make sure you have permission to see these datasets, we need your account to have valid ...
Training
Overview XMAP and Parish Online are self-service tools. We provide a Knowledge Base (this one) as well as email support. Should you need further training we have a few options. On-site Training We can hold training sessions to individuals or groups ...
Creating Users in Parish Online
Overview Creating user accounts allows your colleagues to log in and view mapping information without giving them your own login details. There are four privilege levels for users: Reader Editor Data Manager Administrator View Map Layers X X X X ...
Discounts and Rebates
Overview Parish Online is a subscription service that's charged on an annual basis. Some accounts may qualify for a discount or rebate to their subscription costs. Here are some of the discounts available: Early Adopter Discount This is applied to ...
Downgrading your Parish Online Trial
Overview When you sign up to Parish Online you are given 30 days free access. This gives you the time to evaluate our software and make sure it's right for you. If you want to trial Parish Online but not pay for a full subscription then during the 30 ...
Getting your PSGA Number
Overview Note: this article is for the benefit of Parish Online users The PSGA stands for the 'Public Sector Geospatial Agreement'. It licences all public bodies to legally use Ordnance Survey maps, address databases and datasets derived from ...
Logging In
Overview To access your XMAP or Parish Online account you'll need to log in. Login Page Your login page will one of the following depending on the variant of XMAP you're using: https://xmap.cloud - this is the default login page ...