My layer won't load, it's stuck with a spinning circle, what can I do?

My layer won't load, it's stuck with a spinning circle, what can I do?

Overview


You clicked a layer title to switch it on, you're expecting a tick to appear, but instead you get a spinning circle. This article explains what you can do.

Resolution

For Base Maps

For the collections of base maps shown in your Layer Control in the green/teal colour, there's typically very little you can do to unfortunately other than reporting the issue to us. It's best to be a little more patient with these layers as they typically contain a lot more data than an overlay, but in reality they shouldn't take more than 10 seconds to load, at an absolute maximum.

The worst-performing layer is the APGB aerial photography datasets. They're not hosted by us so we're relying on a 3rd party to serve them. Unfortunately that service isn't great, so a load time of 10 seconds is typical.

For Overlays (that are shared into your account)

For overlays that are shared to you directly by us, for example the parish boundary layer, we keep regular maintenance of those and there's very rarely an issue. If you spot a layer that's stopped loading, there's nothing you can do, just contact us to let us know.

If the layer is from another account, e.g. a Local Authority, then the issue might be with the configuration of that layer in their account. In this instance, either let us know or contact the organisation directly.

For Overlays (that are your own)

There are a number of reasons why an overlay layer of yours can refuse to load. What's most helpful to remember is if it was working fine one minute, then stops the next, what was your last action? That's useful to think about when trying to resolve it yourself. Of course, you can always contact us to help you resolve it.

Here are some things to check:

Re-apply the styling

This is very common and fixes 80% of the issues with a layer not switching on. You'll have lost the ability to get to the mini menu for the layer (when you hover over the tick that's no longer showing), so instead
  1. Right-click on the layer title to bring up the menu instead
  2. Click 'Styling'.
If everything looks right to you, click the 'Save' button and wait for it to re-apply.
Note: this may take a bit longer than normal as the software is working out any kinks
If that still doesn't resolve it then go back into the Styling panel, switch to a Single or Class-based style (the opposite of what it currently is) and save that. You can always go back into the styling to change it back again.

Re-publish the layer

If the structure of your layer has changed then this can sometimes stop the layer from loading correctly on the map.
  1. Go into the Admin Panel
  2. Go to Data > Layers
  3. Find the layer in question and highlight it
  4. Click the Re-publish button in the top right
Note: this function is not available in accounts with the Simple Admin Panel, e.g. Parish Online

Still no luck?

Don't worry, simply create a support ticket describing your issue and the layer in question. We'll be happy to help.

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